Terms and Conditions
1. Applicability
1.1 These terms and conditions apply to all quotations, offers, agreements, deliveries, and services of AntoxenLab, unless expressly agreed otherwise in writing.
1.2 Deviations from these terms and conditions are only valid if confirmed in writing (including electronically) by AntoxenLab.
1.3 By placing an order or accepting a quotation, the customer accepts these terms and conditions.
2. Product Use
2.1 The ELISA and lateral flow test kits supplied by AntoxenLab are intended solely for professional use in the detection of prohibited substances such as mycotoxins, antibiotics, and similar compounds in food and feed.
2.2 The products are not intended for use in humans or animals, nor for medical diagnostics, unless expressly agreed otherwise in writing.
2.3 The customer is solely responsible for compliance with all applicable laws, regulations, and industry standards in the country of use.
2.4 The customer is responsible for the correct storage, handling, and use of the products according to the product documentation.
3. Services: Custom Assay Development
3.1 In addition to the sale of standard products, AntoxenLab offers services for the development of customized assays.
3.2 All developed assays, methods, protocols, and documentation remain the property of AntoxenLab, unless agreed otherwise in writing.
3.3 For custom services, specific agreements on delivery time, costs, and intellectual property rights will be recorded in a separate contract or quotation.
4. Quotations and Agreements
4.1 All quotations are non-binding unless explicitly stated otherwise in writing.
4.2 An agreement is concluded once the customer provides written or electronic acceptance of the quotation or order confirmation.
5. Delivery, Transport, and Risk
5.1 Delivery takes place Ex Works (EXW, Incoterms 2020) at the location of AntoxenLab.
5.2 From the moment the products are made available to the customer, all risks relating to the products, including transport, insurance, export documents, and customs formalities, are for the customer’s account and risk.
5.3 AntoxenLab is not liable for delays caused by customs, carriers, or export restrictions.
5.4 Retention of Title: Ownership of the products shall only pass to the customer after full payment of the invoice amount and any associated costs.
6. Prices and Payment
6.1 All prices are exclusive of VAT, import duties, and shipping costs, unless explicitly stated otherwise in writing.
6.2 Payment must be made prior to delivery of goods or commencement of services, unless agreed otherwise in writing.
6.3 Delivery of products or commencement of services will only take place after full payment has been received.
6.4 In the event of late payment, the customer shall owe statutory interest and reasonable collection costs.
7. Warranty and Complaints
7.1 AntoxenLab guarantees that the products comply with the specifications described in the product documentation at the time of delivery.
7.2 For custom services, an obligation of best efforts applies; AntoxenLab cannot guarantee the achievement of specific results.
7.3 The performance of the products may depend on laboratory conditions, usage protocols, and interpretation by the customer.
7.4 Any complaints regarding defects must be reported in writing within 14 calendar days after receipt of the products or completion of the service. Complaints received after this period can no longer be processed.
7.5 The warranty is limited to replacement of the product or refund of the invoice value, at the discretion of AntoxenLab.
8. Liability
8.1 The liability of AntoxenLab is limited to the invoice amount of the relevant product or service.
8.2 AntoxenLab is not liable for indirect or consequential damages, including loss of profit, loss of revenue, or claims from third parties.
8.3 AntoxenLab is not liable for damage resulting from incorrect storage, handling, or misuse of products, misinterpretation of test results, or violations of applicable laws and regulations by the customer.
9. Cancellations and Returns
9.1 Orders can only be cancelled with prior written consent from AntoxenLab. AntoxenLab may charge reasonable cancellation costs.
9.2 Due to the nature of the products, returns are only accepted if AntoxenLab has given prior written approval and if the products are unused, undamaged, and within their shelf life.
10. Force Majeure
10.1 In the event of force majeure (including but not limited to natural disasters, pandemics, export bans, production disruptions, strikes, or delays by suppliers), AntoxenLab may suspend delivery or terminate the agreement without liability for damages.
11. Intellectual Property
11.1 All intellectual property rights relating to products, custom assays, protocols, and documentation remain with AntoxenLab, unless agreed otherwise in writing.
11.2 Without prior written consent, it is not permitted to copy, reverse-engineer, or resell products, assays, or methods under another brand name.
12. Governing Law and Disputes
12.1 These terms and conditions are exclusively governed by Dutch law.
12.2 Disputes shall be submitted to the competent court in the district where AntoxenLab has its registered office.
13. Electronic Communication
13.1 Communications sent by email or other electronic means are considered legally valid and equivalent to written communication.