Terms and Conditions

1. Applicability

These Terms and Conditions apply to all quotations, offers, agreements, deliveries, and services of AntoxenLab. By placing an order or accepting a quotation, the customer agrees to these Terms unless otherwise confirmed in writing by AntoxenLab.

2. Product Purpose

AntoxenLab ELISA and rapid test kits are professional analytical screening tools intended to support quality control and monitoring of substances such as mycotoxins, antibiotics, and related compounds in food, feed, and agricultural products.

Products are not intended for medical or veterinary diagnostic use. Results obtained are screening results and must be confirmed by appropriate validated reference methods where required.

3. Customer and Decision Responsibility

The customer is solely responsible for compliance with all applicable laws, regulations, and standards in the country of use. All commercial, quality, release, acceptance, or rejection decisions based on test results remain entirely the responsibility of the customer.

4. Storage, Handling, and Transport

The customer is responsible for correct storage, handling, transport, and use of products according to documentation, including temperature requirements. AntoxenLab is not responsible for performance where conditions have not been maintained.

5. Quotations and Agreements

Quotations are non-binding unless stated otherwise. Agreements are concluded upon written or electronic acceptance.

6. Delivery, Export, and Risk

Delivery is Ex Works (EXW, Incoterms 2020). From the moment products are made available, all risks including transport, insurance, customs, export, and import formalities are borne by the customer. Ownership transfers only after full payment.

7. International Sales and Regulatory Responsibility

For products supplied outside the European Union, the customer or distributor is solely responsible for compliance with all local laws, registrations, permits, and authorization requirements. AntoxenLab does not guarantee acceptance by local authorities and is not responsible for import rejection or regulatory actions.

8. Prices and Payment

Prices exclude VAT, duties, taxes, and shipping unless stated otherwise. Payment must be received prior to delivery or start of services unless agreed otherwise in writing.

9. Performance and Warranty

Products conform to internal specifications at the time of release. Performance depends on laboratory conditions, matrices, and user procedures. For custom development, an obligation of best efforts applies without guarantee of specific results.

10. Complaints

Complaints must be submitted in writing within 14 days after receipt. The sole remedy is replacement of the product or refund of the invoice value, at AntoxenLab’s discretion.

11. Limitation of Liability

Total liability of AntoxenLab, regardless of legal basis, is strictly limited to the invoice amount of the relevant product or service.

AntoxenLab shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profit, rejected shipments, recalls, business interruption, contractual penalties, or third-party claims.

AntoxenLab is not liable for damages resulting from incorrect storage, transport, misuse, deviation from instructions, or misinterpretation of screening results. Test results must not be used as the sole basis for regulatory, enforcement, product release, or commercial decisions without confirmatory analysis.

12. Intellectual Property

All intellectual property rights relating to products, assays, methods, protocols, and documentation remain the exclusive property of AntoxenLab.

13. Branding, OEM, and Private Label

All products are supplied exclusively under the AntoxenLab brand unless otherwise agreed in a separate written contract.
Repackaging, relabeling, or marketing under another brand name is not permitted without prior written authorization.

Any approved OEM or private label arrangement must be defined in a signed agreement specifying branding, regulatory responsibilities, and intellectual property ownership. Unauthorized relabeling voids warranty and support.

14. Distribution and Exclusivity

No distributor or customer is granted exclusivity or territorial rights unless explicitly agreed in a separate written agreement. AntoxenLab reserves the right to appoint multiple distributors within any territory.

15. Resale Restrictions

Products may not be resold through unauthorized channels or online marketplaces without written approval from AntoxenLab.

16. Force Majeure

In cases of force majeure, including supply chain disruptions, export restrictions, pandemics, or production issues, AntoxenLab may suspend or terminate agreements without liability.

17. Governing Law and Jurisdiction

These Terms are governed exclusively by Dutch law. Disputes shall be submitted to the competent court at the registered office of AntoxenLab. In case of translation, the English version prevails.

18. Electronic Communication

Electronic communication is considered legally valid and equivalent to written communication.